> For the complete documentation index, see [llms.txt](https://help.felt.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.felt.com/administration/logging-in.md).

# Logging in

Your Felt **account** is your personal identity, tied to your email address, and it can belong to more than one **workspace** — the shared space where your team's maps and data live. You log in once with your account, then open the workspace you want to work in. If your company already uses Felt, you almost always want to join your team's existing workspace rather than create a new one.

## Log in on desktop

Go to [felt.com/login](https://felt.com/login) and enter your email. Felt routes you to the right method automatically based on your account:

* **Password** — if your account has a password, enter it.
* **Sign in with Google** — if your account uses Google, continue with Google.
* **Single sign-on (SSO)** — if your organization uses SSO, you're sent to your identity provider (Okta, Google, Entra, and others) to log in.

You don't pick the method up front. Entering your email tells Felt which one your account uses.

{% hint style="info" %}
New to Felt? [Create an account](https://felt.com/signup) first. After signing up, you'll confirm your email address, then be prompted to create a new workspace or join an existing one.
{% endhint %}

## Land in the right workspace

If your team already uses Felt, join their workspace instead of creating a new, empty one:

* If your organization uses **SSO** or **email-domain joining**, logging in with your work email adds you to your company's workspace automatically.
* If you were **invited**, open the invitation link from your email and it places you in the right workspace.
* You can move between workspaces anytime from the workspace switcher in the left sidebar. The **Create workspace** option there starts a brand-new, separate workspace — only use it if you genuinely want a new one.

{% hint style="warning" %}
Creating a new workspace makes an empty space that's separate from your team's. If you can't see your team's maps after logging in, you're probably in a workspace of your own by mistake — switch workspaces from the sidebar rather than creating another one.
{% endhint %}

Admins setting this up should see [Single sign-on (SSO)](/administration/single-sign-on-sso.md) and [Managing members](/administration/managing-members.md).

## Log in in the Field App

The Field App is Felt's mobile app for iOS and Android. Logging in works the same email-first way as desktop:

1. Download and open the app. You're prompted to log in on launch.
2. Enter your email. Felt routes you to your password, Sign in with Google, or SSO — the same options as desktop.

{% hint style="info" %}
You can't create a Felt account in the Field App. [Create one on desktop](https://felt.com/signup) first, or ask your workspace admin to invite you. If you tap a link to create an account on mobile, it opens in your browser so you can finish there.
{% endhint %}

Once you're logged in, the Field App uses the same workspaces as your account. For a full walkthrough, see [Getting started](/field-app/getting-started.md).

## Troubleshooting

**Confirm your email address.** New accounts must click the confirmation link Felt emails you before logging in. If it didn't arrive, request a new one from the login screen. Confirmation links expire and can only be used once.

**Forgot your password.** Use **Forgot password?** on the login screen to reset it. If your workspace requires SSO, you log in through your provider instead and won't have a Felt password to reset.

**"This account uses Google."** If you signed up with Google, use **Sign in with Google** to log in. To add a password as well, reset your password from the login screen.

**Account temporarily locked.** Too many failed login attempts lock the account for a short time. Wait a few minutes and try again, or reset your password.

**Two-factor authentication.** Felt doesn't have its own two-factor authentication. It comes from your Google account or your organization's SSO provider, so set it up there.

**Log out or switch account.** Log out from the left sidebar. To use a different account, log out and log back in with the other email address.


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