Account and login

Manage your Felt account and login settings. Get help with Google login, SSO, and password resets.

Your Felt account uses one email address and lets you join several workspaces. The Felt interface is in English only; you can't change its language. To switch to dark mode, change your theme in account settings. To delete your account, email [e-mail].

Create an account

Creating a Felt account is free. If someone invited you, sign up through the link in their email to join the workspace or map.

1. Go to felt.com/signup.

2. Enter your email address, or click Continue with Google. If your company's workspace uses SSO, click Continue with SSO.

3. If you chose email, enter your name and a password, then click Create account. Click the confirmation link Felt emails you.

4. If you chose Google or SSO, follow the prompts to finish signing up.

5. Join your team's workspace or create one. If Felt shows We found your workspace on Felt!, click Join next to your team's workspace.

Each person gets one free trial in their first workspace. See Billing. You can't create an account in the Field App; sign up on the web first.

Log in

1. Go to felt.com/login.

2. Enter your email address and click Next.

3. Enter your password and click Log in, or click Log in with SSO to log in with your company's identity provider.

If your account uses Google, click Continue with Google instead of entering your email address. The Field App uses the same login. See Set up the Field App.

Felt doesn't offer its own two-factor authentication. When you log in with SSO or Google, that provider handles two-factor authentication. Workspace admins set up SSO. See SSO.

Reset your password

To reset your Felt password, request an email with a reset link. If you log in with SSO, reset your SSO password with your identity provider. See SSO for when you can use a Felt password instead.

1. Go to felt.com/forgot.

2. Enter your email address and click Send me a password reset.

3. Click the link in the email. Reset links expire, so request a new one if the link doesn't work.

4. Enter a new password in New password and Confirm new password, then click Reset password.

Open the right workspace

If you can't see your team's maps after logging in, check that you're in the right workspace. To switch, click your workspace name in the sidebar, open Switch workspace, and select your team's workspace. If it isn't listed, ask one of its admins to invite you. See Workspaces.

Create workspace in the Switch workspace menu makes a new, empty workspace with its own plan and billing, separate from your team's.

Change your account settings

Your account settings apply in every workspace you belong to. To change your name, avatar, email, password, or theme, click your workspace name in the sidebar, then click Account settings. On a map, open the Felt menu and click Help and account > Account settings.

• Name and avatar: edit Name or Avatar in the Basics section. Other people see them on shared maps and in comments.

• Theme: in the Appearance section, select a Theme: System default, Light, or Dark. The theme doesn't change a map's basemap. See Basemaps.

• Password: in the Password section, click Change password, or Set password if your account doesn't have one. If you log in with Google, Felt emails you a link to set one.

Change your email address

You keep your maps and workspaces when you change your Felt email address. You need a Felt password to make the change. If you log in with Google, set a password first. If you log in with Single Sign-On (SSO), email [e-mail] instead.

1. In Account settings, click Change email.

2. Enter the address in New email.

3. Enter your password in Verify current password, then click Save. Felt sends a confirmation link to the new address.

4. Make sure you're logged in to Felt with your current email in the browser where you'll open the link.

5. Click the confirmation link. Felt shows Email changed.

If the link takes you to the login page, log in with your current email, not the new one. Felt then completes the change. Don't create a new account with the new address.

Log out

To log out of Felt, click your workspace name in the sidebar to open the workspace menu, then click Log out. On a map, open the Felt menu and click Help and account > Log out. To use a different account, log out, then log in with the other email address.

Delete your account

To delete your Felt account, email [e-mail] from the address on the account and ask for it to be deleted. To leave a workspace but keep your account, see Leave a workspace, which also explains what happens to your drafts.

Troubleshooting

"You must first confirm your account"

Felt needs you to confirm your email address before you log in. Click the link in the confirmation email from Felt. If the email didn't arrive or the link has expired, click Re-send your confirmation link on the login page.

"This account signed up using Google"

The account was created with Google. Click Continue with Google. To log in with a password as well, reset your password to set one.